Shipping policy

Welcome to our online store! We're excited to deliver your favorite products straight to your door. Here’s everything you need to know about our shipping process:

Shipping from China

At the current stage, all orders will be fulfilled from our stock in China. We’re working hard to get your items to you as quickly as possible.

Shipping Costs & Free Shipping

1. For orders with a product net value under $49, a small shipping fee of $3 will be applied.
2. Orders with a product net value of $49 or more qualify for free economy shipping! 
3. Shipping charges for your order will be calculated and displayed at checkout.

Shipping Areas & Estimated Delivery Time

Shipping Area	Shipping Method	Delivery Time
Australia	Yanwen Express Economy	7~15 Days
Brazil	Yanwen Express Economy	7~15 Days
Canada	Yanwen Express Economy	7~15 Days
European Union	Yanwen Express Economy	7~15 Days
Hong Kong	SF Express	4~6 Days
Israel	Yanwen Express Economy	7~15 Days
Japan	Yanwen Express Economy	7~15 Days
Mexico	Yanwen Express Economy	7~15 Days
New Zealand	Yanwen Express Economy	7~15 Days
Norway	Yanwen Express Economy	7~15 Days
Peru	Yanwen Express Economy	7~15 Days
Philippines	Yanwen Express Economy	7~15 Days
Russia	Yanwen Express Economy	7~15 Days
Singapore	Yanwen Express Economy	7~15 Days
South Africa	Yanwen Express Economy	7~15 Days
South Korea	Yanwen Express Economy	7~15 Days
Switzerland	Yanwen Express Economy	7~15 Days
Taiwan	SF Express	4~6 Days
Thailand	Yanwen Express Economy	7~15 Days
Turkey	Yanwen Express Economy	7~15 Days
United Arab Emirates	Yanwen Express Economy	7~15 Days
United Kingdom	Yanwen Express Economy	7~15 Days
United States	Yanwen Express Economy	7~15 Days

 

What can I do if my country is not included in the list?

If your location isn’t listed as a shipping destination, don’t worry! Just reach out to our friendly support team at support@durozzle.com, and we’ll assist you in any way we can.

Should I pay for any Import Duties and Taxed?

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Durozzle.com is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48~72 hours for the tracking information to become available.

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at support@durozzle.com with your name and order number, and we will look into it for you.

 

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.

Refunds, returns, and exchanges

As our Refund Policy, we accept returns up to 30 days after delivery. If the item is unused and in its original condition, we will refund the full product value minus the shipping costs. Pls note that you need to be responsible for return shipping costs.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@durozzle.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@durozzle.com.